Refund policy

FIFTHREALM Return & Refund Policy

At FIFTHREALM, we take pride in the quality of our garments. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Returns are accepted under the following conditions:

  • The item is unworn, unwashed, and unused

  • All original tags and packaging are intact

  • The return request is submitted within 14 days of delivery

Proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale

  • Underwear, socks, or face coverings (for hygiene reasons)

  • Items that show signs of wear, washing, damage, or alteration

3. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

  • Please contact us within 48 hours of delivery

  • Include clear photos and your order number

  • We will offer a replacement, store credit, or a full refund at no extra cost

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Original shipping fees are non-refundable

  • We recommend using a tracked shipping service, as FIFTHREALM is not responsible for lost return packages

5. Refunds

  • Once your return is received and inspected, you will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method within 5–10 business days

  • Processing times may vary depending on your payment provider

6. Exchanges

  • We do not offer direct exchanges at this time

  • If you need a different size or item, please return your original purchase and place a new order

7. Policy Updates

FIFTHREALM reserves the right to update or modify this policy at any time. Any changes will apply to future purchases only.

8. Contact Us

For all return or refund inquiries, please contact:
fifthrealmm@gmail.com